Privacy policy
XXL Water BV ("XXL Water", "we"), Hondiusstraat 28A, 6827 DE Arnhem, The Netherlands, Chamber of Commerce 87561565, is responsible for the processing of personal data as described in this privacy policy. Contact: [email protected], +31 85 080 5606.
Which personal data we process
We process personal data because you use our services (placing an order, creating an account, contacting us) and/or because you provide this data to us yourself. We may process: first and last name, address details, e-mail address, telephone number, order and payment history (no card or bank details – these are processed by our payment service provider), IP address and website usage data, and other data you actively provide, for example in correspondence with our customer service.
Why we process personal data
- to process and deliver your order and to handle payment, shipping and returns;
- to contact you about your order, warranty, service or complaints;
- to send you our newsletter and/or offers – only if you have opted in; you can unsubscribe at any time via the link in every e-mail;
- to invite you to review your purchase;
- to analyse your behaviour on our website in order to improve the website and tailor our range to your preferences;
- to comply with legal obligations, such as tax and accounting rules.
Retention period
We do not store your personal data longer than strictly necessary for the purposes for which it was collected. Order and invoice data are kept for 7 years in accordance with Dutch tax legislation. Account data are kept as long as your account exists. Newsletter data are kept until you unsubscribe.
Sharing with third parties
XXL Water does not sell your data to third parties. We only share personal data with third parties where necessary for the performance of our agreement with you (for example carriers such as DHL and PostNL, our payment service provider, our webshop platform Lightspeed, our e-mail and review tools) or to comply with a legal obligation. We conclude a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality.
Cookies
XXL Water uses functional, analytical and – with your consent – marketing cookies and similar technologies. Functional cookies are necessary for the website to work (shopping cart, login). Analytical cookies (such as Google Analytics) help us understand how visitors use the website. Marketing cookies are used to show relevant advertisements and to measure the effectiveness of our campaigns. You can adjust or withdraw your consent at any time via the cookie settings on our website or your browser settings. You can also delete all information previously stored via your browser settings.
Your rights
You have the right to access, correct or delete your personal data. You also have the right to withdraw your consent to the data processing, to object to the processing of your personal data by XXL Water and the right to data portability. This means you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organisation named by you. Send your request to [email protected]. To make sure the request has been made by you, we may ask you to verify your identity. We will respond to your request as soon as possible and at the latest within four weeks.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): autoriteitpersoonsgegevens.nl.
Security
XXL Water takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. Our website uses a secure SSL connection. If you believe that your data is not properly secured or there are indications of misuse, please contact us at [email protected].
Children
Our website and services are not intended for persons under the age of 16. We do not knowingly collect data from visitors under 16 without parental consent. If you believe that we have collected data from a minor without such consent, please contact us and we will delete the information.
Changes
XXL Water may amend this privacy policy. The most recent version is always available on this page. Last updated: September 2026.